DeskProcess OS
Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal

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Weekly override review

Group this week's labels by typology. False positives become a pack the TM system can retune. Holds and elder cases cannot be tuned off. Desk does not auto-clear anything.

0 patterns0 retune candidates0 do-not-touch
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No labels yet. Work a queue, or apply a sample week to see mule noise vs elder holds.

Kinage rule: precision goes up by labeling noise, not by hiding holds. A silent drop fails the exam.