DeskProcess OS
Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal

Record

Outcome ledger

Every disposition across every process, with the label that would write back to the source system. Reopen a case if the call was wrong. Silent drops are not representable.

Weekly review
WhenProcessCaseActionWrite-back

No dispositions yet. Work a queue first.

Source-system sink

Labels this deployment actually received on POST /api/writeback. Proof the overlay posted.

WhenRecordFieldValue

No posted labels yet. Disposition a case with write-back on.