Ops analyst / banker
Banking operations
FIS / Jack Henry / Salesforce · exposure × time-sensitivity × customer impact × confidence
8 open · capacity 403 P11 hold ahead of score2 Need more96m to work · 480m in the shift
Outgoing wire held on OFAC near-match
Name similarity 0.81 against an SDN alias. Wire cutoff in 3 hours. Commercial relationship is 11 years, no prior hits.
Ask · Second identifier — legal name, address, or DBA on the invoice
Open packetPriLaneCaseWhyProductAmountSevStatus
P1Payroll windowPayroll standing order failedRiver Clinic · 214 employeesInsufficient collected funds 40 minutes before ACH window. This clinic has failed once before, on a holiday.ACH$486,000highOpenP1StandardKYC refresh overdue — commercial creditHelios Foods · $12.4M exposurePeriodic refresh due 11 days ago. Credit line is live. Last beneficial-owner file is 38 months old.Credit$12,400,000highOpenP2Need moreDormant deposit, sudden outgoing activityEstate of J. Hale · $210,000Ask: Verify the executor packet before anything else leavesNo customer-initiated activity for 19 months, then two external transfers totaling $91k this morning.Deposits$210,000highNeed moreP2StandardACH return rate jumped on a merchantBrightPath Fitness · 6.8% returnsReturn rate moved from 1.1% to 6.8% in 9 days. NACHA warning territory. Same MID, new campaign.ACH$1,900,000moderateOpenP2StandardLimit increase sits outside policy bandMaya Chen · card limit $8k → $25kCustomer requested 3× limit. Score is fine. Policy cap for this segment is 2× without a second look.Card$25,000lowOpenP2StandardNSF fees stacking on a hardship accountLuis Ortega · 7 NSF in 11 daysHardship tag is on. Fees are still posting. This is a complaint and UDAAP waiting to happen.Deposits$840moderateOpenP2StandardPossible duplicate vendor paymentAP run · $67,440 twiceSame amount, same vendor ABA, 14 minutes apart. File came from two ERP exports after a failed batch.ACH$67,440moderateOpenPolicy lanes sit above score. A hold cannot fall behind ACH noise. Park with owner stays in the queue.