DeskProcess OS
Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal

Ops analyst / banker

Outgoing wire held on OFAC near-match

Northbridge Logistics · $482,000

Ask · Second identifier — legal name, address, or DBA on the invoice

Hold · Sanctions hold · cannot auto-clear

PriorityP1
Severitycritical
PacketNeed more
SuggestedPark with owner

This is a hold, not a ticket. A human has to look. Desk will not auto-release it.

Why this is here

Name similarity 0.81 against an SDN alias. Wire cutoff in 3 hours. Commercial relationship is 11 years, no prior hits.

  • ScreeningOFAC fuzzy match 0.81 — threshold 0.75
  • CoreSame beneficiary paid 14 times in 18 months, never held
  • CRMRelationship manager: payroll + trade lane, no disputes

Need more

Ask the source system to fill this. Desk does not become the record.

  • AskSecond identifier — legal name, address, or DBA on the invoice
Recommended. Open the hit, compare full legal name and address, release if the match fails the second identifier. Do not auto-release.
The screening engine does not see the DBA on the invoice. A human has to look at both strings.

Current: Need more · open

Overlay only. Will POST a label to the write-back URL, never a funds release. FIS / Jack Henry / payments hub exception_status=HOLD_PENDING_EVIDENCE on bnk-wire-ofac · 1 ask. Desk is not the system of record.