Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal
Ops analyst / banker
KYC refresh overdue — commercial credit
Helios Foods · $12.4M exposure
Lane · Standard
PriorityP1
Severityhigh
PacketReady
Suggested—
Why this is here
Periodic refresh due 11 days ago. Credit line is live. Last beneficial-owner file is 38 months old.
KYC timerCycle overdue 11 days
CreditOutstanding $8.1M of $12.4M
DocsLast CIP packet 2023-06
Recommended. Freeze new originations only. Keep existing draws. Send the RM a 5-day evidence request.
Ownership may have changed after a 2025 recap. Core does not know. CRM notes are informal.
Current: Open
Overlay only. Will POST a label to the write-back URL, never a funds release. FIS / Jack Henry / payments hub exception_status=HOLD_PENDING_EVIDENCE on bnk-kyc-refresh. Desk is not the system of record.