Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal
Ops analyst / banker
Payroll standing order failed
River Clinic · 214 employees
Lane · Payroll window · cannot auto-clear
PriorityP1
Severityhigh
PacketReady
Suggested—
Why this is here
Insufficient collected funds 40 minutes before ACH window. This clinic has failed once before, on a holiday.
CoreCollected balance $41k short
CalendarPay date Friday
CRMPrior miss Dec 2025, recovered same day
Recommended. Call the office manager. Offer same-day wire path. Do not let payroll miss.
Could be a delayed insurance receivable, not a going-concern issue.
Current: Open
Overlay only. Will POST a label to the write-back URL, never a funds release. FIS / Jack Henry / payments hub exception_status=HOLD_PENDING_EVIDENCE on bnk-payroll-fail. Desk is not the system of record.