DeskProcess OS
Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal

Ops analyst / banker

Possible duplicate vendor payment

AP run · $67,440 twice

Lane · Standard

PriorityP2
Severitymoderate
PacketReady
Suggested—

Why this is here

Same amount, same vendor ABA, 14 minutes apart. File came from two ERP exports after a failed batch.

  • PaymentsExact amount + ABA match
  • ERPBatch 4482 failed, then rerun
  • VendorNo dispute history
Recommended. Hold the second item. Confirm with AP. Release only with a unique invoice id.
Could be two legitimate invoices that happen to match. The ERP sometimes strips invoice numbers.

Current: Open

Overlay only. Will POST a label to the write-back URL, never a funds release. FIS / Jack Henry / payments hub exception_status=HOLD_PENDING_EVIDENCE on bnk-duplicate-ach. Desk is not the system of record.