Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal
Ops analyst / banker
Dormant deposit, sudden outgoing activity
Estate of J. Hale · $210,000
Ask · Verify the executor packet before anything else leaves
Need more · Standard
PriorityP2
Severityhigh
PacketNeed more
SuggestedPark with owner
Why this is here
No customer-initiated activity for 19 months, then two external transfers totaling $91k this morning.
CoreDormant flag set 2025-01
ChannelNew device, first login in 19 months
DocsExecutor letter imaged last week
Need more
Ask the source system to fill this. Desk does not become the record.
AskVerify the executor packet before anything else leaves
Recommended. Hold remaining outgoing. Verify the executor packet before anything else leaves.
Could be a legitimate estate settlement. Could be an account takeover on a quiet book.
Current: Need more · open
Overlay only. Will POST a label to the write-back URL, never a funds release. FIS / Jack Henry / payments hub exception_status=HOLD_PENDING_EVIDENCE on bnk-dormant · 1 ask. Desk is not the system of record.