DeskProcess OS
Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal

Fraud / financial crimes analyst

Fraud analyst

Actimize / Falcon / in-house TM · harm × confidence × recency — severity stays independent

8 open · capacity 403 P10 holds ahead of score3 Need more96m to work · 480m in the shift
01NowP1Cannot auto-clear

Elder account — new bill-pay payees

Three new utility-like payees in 6 days, all LLCs registered this month. Customer has a caregiver on file.

Ask · Call the trusted contact, not the number that initiated the payments

Open packet

Policy lanes sit above score. A hold cannot fall behind ACH noise. Park with owner stays in the queue.