DeskProcess OS
Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal

Fraud / financial crimes analyst

POA and customer both moving money

Arthur Cole · competing instructions

Ask · Freeze both instructions. Escalate to the elder specialist, not SAR-first

Need more · Vulnerable party · cannot auto-clear

PriorityP2
Severitycritical
PacketNeed more
SuggestedNeed more

Why this is here

Durable POA initiated a transfer; the customer called 40 minutes later to cancel it.

  • POAOn file, daughter, 2023
  • CallCustomer: 'I did not approve'
  • Amount$22,000 to daughter's joint

Need more

Ask the source system to fill this. Desk does not become the record.

  • AskFreeze both instructions. Escalate to the elder specialist, not SAR-first
Recommended. Need more. Freeze both. This is a family/capacity case, not a rule hit.
High. Wrong call either way hurts a person. Escalation is to the elder specialist, not SAR-first.

Current: Need more · open

Overlay only. Will POST a label to the write-back URL, never a funds release. Actimize / Falcon / TM alert_label=NEED_MORE on frd-poa-dispute · 1 ask. Desk is not the system of record.