Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal
Fraud / financial crimes analyst
Password reset then wire
Priya Nair · $38,500
Lane · High harm · cannot auto-clear
PriorityP1
Severitycritical
PacketReady
Suggested—
Why this is here
Reset from a new device, then a wire to a first-time beneficiary in 22 minutes.
AuthReset 22 minutes before wire
DeviceFirst seen today, ASN mismatch
BeneficiaryNew, not in 5-year history
Recommended. Escalate. Hold the wire. Contact on the number of record, not the session number.
Customer could be traveling. The speed is the tell, not the travel.
Current: Open
Overlay only. Will POST a label to the write-back URL, never a funds release. Actimize / Falcon / TM alert_label=NEED_MORE on frd-ato-wire. Desk is not the system of record.