DeskProcess OS
Overlay · not the system of recordHolds sit above scoreAsk Desk is deterministic — no modelLocal

Fraud / financial crimes analyst

Elder account — new bill-pay payees

Helen Ward, 78 · $14,200

Ask · Call the trusted contact, not the number that initiated the payments

Need more · Vulnerable party · cannot auto-clear

PriorityP1
Severitycritical
PacketNeed more
SuggestedNeed more

Why this is here

Three new utility-like payees in 6 days, all LLCs registered this month. Customer has a caregiver on file.

  • Bill pay3 new payees, first-time, $14.2k
  • ProfileAge 78, POA on file 2024
  • DeviceLogin from caregiver's known device

Need more

Ask the source system to fill this. Desk does not become the record.

  • AskCall the trusted contact, not the number that initiated the payments
Recommended. Need more: call the trusted contact, not the number that initiated the payments.
Could be a real caregiver taking over bills. Could be exploitation. The model cannot tell. That is the point.

Current: Need more · open

Overlay only. Will POST a label to the write-back URL, never a funds release. Actimize / Falcon / TM alert_label=NEED_MORE on frd-elder-billpay · 1 ask. Desk is not the system of record.